Return and Refund

Return and Refund Policy
Mahalaxmi Silks (operated by Marketing Giraffes)
Effective date: 28 October 2026
Contact: care@mahalaxmisilks.com

1. Summary
   Returns are accepted only for damaged products.
   You must report the damage within 5 days of delivery.
   No exchanges are offered.
   No shipping charges are applied to you for an approved damaged-product return.
   All other sales are final.
2. Read Before You Order
   It is the Buyer’s responsibility to read all product details, descriptions, images, fabric information, dimensions, colour notes and Policies carefully before placing an order. Orders are not returnable or refundable because of a change of mind or a failure to review information that was available on the Store.
3. What Counts as a “Damaged Product”
   A product is considered damaged if it arrives with a physical defect caused during manufacturing, handling or transit, for example: tears, cuts, burn marks, stains, holes, broken or missing embellishment work caused by damage, or a parcel and product visibly damaged on delivery.
4. What Is Not Eligible for Return
   The following are not considered damage and are not eligible for return or refund:
   Change of mind, or no longer needing or liking the product
   Colour or shade differences caused by screen settings, lighting or photography
   Natural characteristics of handloom, silk and handcrafted textiles, such as slight variations in weave, pattern, zari work, texture, small knots or slubs
   Slight variations in measurements
   Dissatisfaction with a feature that was described or shown on the product page
   Products that have been washed, worn, altered, stitched, cut, used, or damaged after delivery
   Damage caused by improper handling, storage, or care
   Products returned without original packaging or tags
   Orders refused or not collected at delivery (see our Shipping Policy)
   Claims made after 5 days from delivery, or without the required proof
5. How to Report a Damaged Product
   Within 5 days of delivery, email care@mahalaxmisilks.com (or message us on WhatsApp during support hours) with your order number.
   Attach clear photographs of the damaged product and parcel, and an uncut unboxing video that shows the sealed parcel and shipping label being opened and the damage being found.
   Our team will review your request within 2 business days and let you know if it is approved. We may request additional information.
   Keep the product unused, with original packaging and tags, until we confirm.
6. Return Pickup and Shipping Cost
   If your return is approved, we will arrange a reverse pickup at no cost to you. You will not be charged any shipping or return-shipping fee for a damaged product. If reverse pickup is unavailable at your pin code, we will tell you how to return the item and reimburse reasonable courier costs on submission of the receipt.
7. Inspection
   Returned products are inspected on receipt. If the product is confirmed damaged as reported, the refund is processed. If the inspection shows that the product does not meet the conditions of this Policy, we may reject the return and send the product back to you.
8. Refunds
   Approved refunds are issued to the original payment method.
   Refunds are processed within [5 to 7] business days of the returned product passing inspection. The time for the amount to reflect in your account depends on your bank or payment provider and may take a further [5 to 7] business days.
   Where a return is approved for a damaged product, the refund covers the full amount paid for that product.
   We do not offer store credit or replacement in place of a refund unless we agree otherwise in writing.
9. No Exchanges
   We do not offer exchanges for any reason, including size, colour, design or preference.
10. Order Cancellation
    Orders can be cancelled by contacting us before they are dispatched. A full refund will be issued to the original payment method within [5 to 7] business days.
    Once an order has been dispatched, it cannot be cancelled.
    We may cancel orders as described in our Terms and Conditions, in which case a full refund is issued.
11. Failed or Duplicate Payments
    If money has been debited but your order was not confirmed, or you were charged more than once for the same order, the extra or unconfirmed amount will be refunded to the original payment method within [5 to 7] business days of our confirming the issue.
12. Statutory Rights
    Nothing in this Policy limits any right you have under applicable consumer protection laws that cannot be excluded by contract.
13. Contact
    Email: care@mahalaxmisilks.com
    WhatsApp: 7411721208, Monday to Saturday, 9:00 AM to 6:00 PM IST