# Return and Refund

- Link: https://mahalaxmisilks.com/return-and-refund/
- Published: 2026-10-29T09:49:33+05:30
- Author: mahalaxmisilks-sumit

Return and Refund Policy
Mahalaxmi Silks (operated by Marketing Giraffes)Effective
date: 28 October 2026Contact: [care@mahalaxmisilks.com](https://mahalaxmisilks.com/return-and-refund/care@mahalaxmisilks.com)

 1.  **Summary**
     Returns are accepted only for damaged products.You must report the
     damage within 5 days of delivery.No exchanges are offered.No shipping charges 
     are applied to you for an approved damaged-product return.All other sales are 
     final.
 2.  **Read Before You Order**
     It is the Buyer’s responsibility to read all product
     details, descriptions, images, fabric information, dimensions, colour notes and
     Policies carefully before placing an order. Orders are not returnable or refundable
     because of a change of mind or a failure to review information that was available
     on the Store.
 3.  **What Counts as a “Damaged Product”**
     A product is considered damaged if it arrives
     with a physical defect caused during manufacturing, handling or transit, for example:
     tears, cuts, burn marks, stains, holes, broken or missing embellishment work caused
     by damage, or a parcel and product visibly damaged on delivery.
 4.  **What Is Not Eligible for Return**
     The following are not considered damage and
     are not eligible for return or refund:Change of mind, or no longer needing or 
     liking the productColour or shade differences caused by screen settings, lighting
     or photographyNatural characteristics of handloom, silk and handcrafted textiles,
     such as slight variations in weave, pattern, zari work, texture, small knots or
     slubsSlight variations in measurementsDissatisfaction with a feature that was 
     described or shown on the product pageProducts that have been washed, worn, altered,
     stitched, cut, used, or damaged after deliveryDamage caused by improper handling,
     storage, or careProducts returned without original packaging or tagsOrders refused
     or not collected at delivery (see our Shipping Policy)Claims made after 5 days
     from delivery, or without the required proof
 5.  **How to Report a Damaged Product**
     Within 5 days of delivery, email [care@mahalaxmisilks.com](https://mahalaxmisilks.com/return-and-refund/care@mahalaxmisilks.com)(
     or message us on WhatsApp during support hours) with your order number.Attach 
     clear photographs of the damaged product and parcel, and an uncut unboxing video
     that shows the sealed parcel and shipping label being opened and the damage being
     found.Our team will review your request within 2 business days and let you know
     if it is approved. We may request additional information.Keep the product unused,
     with original packaging and tags, until we confirm.
 6.  **Return Pickup and Shipping Cost**
     If your return is approved, we will arrange
     a reverse pickup at no cost to you. You will not be charged any shipping or return-
     shipping fee for a damaged product. If reverse pickup is unavailable at your pin
     code, we will tell you how to return the item and reimburse reasonable courier
     costs on submission of the receipt.
 7.  **Inspection**
     Returned products are inspected on receipt. If the product is confirmed
     damaged as reported, the refund is processed. If the inspection shows that the
     product does not meet the conditions of this Policy, we may reject the return 
     and send the product back to you.
 8.  **RefundsApproved refunds are issued to the original payment method.
     Refunds are
     processed within [5 to 7] business days of the returned product passing inspection.
     The time for the amount to reflect in your account depends on your bank or payment
     provider and may take a further [5 to 7] business days.Where a return is approved
     for a damaged product, the refund covers the full amount paid for that product.
     We do not offer store credit or replacement in place of a refund unless we agree
     otherwise in writing.
 9.  **No Exchanges**
     We do not offer exchanges for any reason, including size, colour,
     design or preference.
 10. **Order Cancellation**
     Orders can be cancelled by contacting us before they are
     dispatched. A full refund will be issued to the original payment method within[
     5 to 7] business days.Once an order has been dispatched, it cannot be cancelled.
     We may cancel orders as described in our Terms and Conditions, in which case a
     full refund is issued.
 11. **Failed or Duplicate Payments**
     If money has been debited but your order was 
     not confirmed, or you were charged more than once for the same order, the extra
     or unconfirmed amount will be refunded to the original payment method within [
     5 to 7] business days of our confirming the issue.
 12. **Statutory Rights**
     Nothing in this Policy limits any right you have under applicable
     consumer protection laws that cannot be excluded by contract.
 13. **Contact**
     Email: [care@mahalaxmisilks.com](https://mahalaxmisilks.com/return-and-refund/care@mahalaxmisilks.com)
     WhatsApp: 7411721208, Monday to Saturday, 9:00 AM to 6:00 PM IST