Shipping Policy

Shipping Policy
Mahalaxmi Silks (operated by Marketing Giraffes)
Effective date: 28 October 2026
Contact: care@mahalaxmisilks.com

1. Free Shipping
   We offer free shipping on all orders. There are no shipping, handling or delivery charges added at checkout.
2. Where We Deliver
   We currently ship to serviceable pin codes across India. If your pin code is not serviceable, the Store will indicate this at checkout or we will contact you to cancel the order and refund your payment in full. We do not currently ship internationally.
3. Order Processing Time
   Orders are processed and dispatched within [1 to 3] business days of payment confirmation (excluding Sundays and public holidays).
   During festivals, sale periods or high-demand seasons, processing may take longer. We will do our best to keep you informed.
   Made-to-order or pre-order items will state their dispatch timeline on the product page.
4. Delivery Time
   Estimated delivery time after dispatch is [5 to 10] business days, depending on your location and the courier partner. Remote or non-metro locations may take longer. These timelines are estimates and not guarantees.
5. Order Tracking
   Once your order is dispatched, we will share tracking details by email and/or WhatsApp. You can also contact us at care@mahalaxmisilks.com or via WhatsApp (Monday to Saturday, 9:00 AM to 6:00 PM IST) for an update.
6. Accurate Address and Contact Details
   It is the Buyer’s responsibility to provide a complete and correct delivery address, pin code and a reachable phone number. We are not responsible for delays, non-delivery or loss arising from incorrect or incomplete details. Address changes are possible only before the order is dispatched; please contact us immediately.
7. Delivery Attempts, Refusal and Returns to Origin
   Our courier partners usually make multiple delivery attempts. If delivery fails because the address is incorrect or incomplete, you are unreachable, or you refuse to accept the parcel, the order may be returned to us. In such cases:
   we will contact you to arrange re-delivery, and we may charge the shipping cost for re-dispatch; or
   if you do not respond or do not wish to receive the order, the order will be treated as cancelled by the Buyer and no refund will be issued for a non-damaged order returned to us because of refusal or non-delivery for reasons attributable to the Buyer.
8. Delays
   Delivery may be delayed by events outside our control, including weather, natural calamities, strikes, courier disruption, government restrictions or festival volumes. We are not liable for such delays, but we will help you track and resolve them with the courier.
9. Inspecting Your Parcel and Damaged Shipments
   Please check the parcel for visible tampering or damage at the time of delivery.
   We strongly recommend recording a continuous, uncut unboxing video (showing the sealed parcel, the shipping label, and the opening of the package) as it is required as proof if you report a damaged product.
   If your saree arrives damaged, report it to care@mahalaxmisilks.com within 5 days of delivery as described in our Return and Refund Policy. You will not be charged any shipping cost for the return of a damaged product.
10. Risk of Loss
    Risk of loss or damage passes to you upon delivery of the parcel to the address provided. If a parcel is marked delivered but not received by you, please contact us within 48 hours so we can raise a trace with the courier.
11. Contact
    For any shipping query: care@mahalaxmisilks.com or WhatsApp 7411721208 (Monday to Saturday, 9:00 AM to 6:00 PM IST).