# Shipping Policy

- Link: https://mahalaxmisilks.com/shipping-policy/
- Published: 2026-10-29T09:46:59+05:30
- Author: mahalaxmisilks-sumit

Shipping Policy
Mahalaxmi Silks (operated by Marketing Giraffes)Effective date: 
28 October 2026Contact: [care@mahalaxmisilks.com](https://mahalaxmisilks.com/shipping-policy/care@mahalaxmisilks.com)

 1.  **Free Shipping**
     We offer free shipping on all orders. There are no shipping,
     handling or delivery charges added at checkout.
 2.  **Where We Deliver**
     We currently ship to serviceable pin codes across India. 
     If your pin code is not serviceable, the Store will indicate this at checkout 
     or we will contact you to cancel the order and refund your payment in full. We
     do not currently ship internationally.
 3.  **Order Processing Time**
     Orders are processed and dispatched within [1 to 3] 
     business days of payment confirmation (excluding Sundays and public holidays).
     During festivals, sale periods or high-demand seasons, processing may take longer.
     We will do our best to keep you informed.Made-to-order or pre-order items will
     state their dispatch timeline on the product page.
 4.  **Delivery Time**
     Estimated delivery time after dispatch is [5 to 10] business
     days, depending on your location and the courier partner. Remote or non-metro 
     locations may take longer. These timelines are estimates and not guarantees.
 5.  **Order Tracking**
     Once your order is dispatched, we will share tracking details
     by email and/or WhatsApp. You can also contact us at [care@mahalaxmisilks.com](https://mahalaxmisilks.com/shipping-policy/care@mahalaxmisilks.com)
     or via WhatsApp (Monday to Saturday, 9:00 AM to 6:00 PM IST) for an update.
 6.  **Accurate Address and Contact Details**
     It is the Buyer’s responsibility to provide
     a complete and correct delivery address, pin code and a reachable phone number.
     We are not responsible for delays, non-delivery or loss arising from incorrect
     or incomplete details. Address changes are possible only before the order is dispatched;
     please contact us immediately.
 7.  **Delivery Attempts, Refusal and Returns to Origin**
     Our courier partners usually
     make multiple delivery attempts. If delivery fails because the address is incorrect
     or incomplete, you are unreachable, or you refuse to accept the parcel, the order
     may be returned to us. In such cases:we will contact you to arrange re-delivery,
     and we may charge the shipping cost for re-dispatch; orif you do not respond or
     do not wish to receive the order, the order will be treated as cancelled by the
     Buyer and no refund will be issued for a non-damaged order returned to us because
     of refusal or non-delivery for reasons attributable to the Buyer.
 8.  **Delays**
     Delivery may be delayed by events outside our control, including weather,
     natural calamities, strikes, courier disruption, government restrictions or festival
     volumes. We are not liable for such delays, but we will help you track and resolve
     them with the courier.
 9.  **Inspecting Your Parcel and Damaged Shipments**
     Please check the parcel for visible
     tampering or damage at the time of delivery.We strongly recommend recording a 
     continuous, uncut unboxing video (showing the sealed parcel, the shipping label,
     and the opening of the package) as it is required as proof if you report a damaged
     product.If your saree arrives damaged, report it to [care@mahalaxmisilks.com](https://mahalaxmisilks.com/shipping-policy/care@mahalaxmisilks.com)
     within 5 days of delivery as described in our Return and Refund Policy. You will
     not be charged any shipping cost for the return of a damaged product.
 10. **Risk of Loss**
     Risk of loss or damage passes to you upon delivery of the parcel
     to the address provided. If a parcel is marked delivered but not received by you,
     please contact us within 48 hours so we can raise a trace with the courier.
 11. **Contact**
     For any shipping query: [care@mahalaxmisilks.com](https://mahalaxmisilks.com/shipping-policy/care@mahalaxmisilks.com)
     or WhatsApp 7411721208 (Monday to Saturday, 9:00 AM to 6:00 PM IST).