# Terms and Condition

- Link: https://mahalaxmisilks.com/terms-and-condition/
- Published: 2025-04-22T08:43:27+05:30
- Author: mahalaxmisilks-sumit

Terms and Conditions

Mahalaxmi Silks (operated by Marketing Giraffes)

Effective date: 28 October 2026

Website: mahalaxmisilks.com

Contact: care@mahalaxmisilks.com

**1. Who We Are**

This website and online store, Mahalaxmi Silks (the “Store”), is owned and operated
by Marketing Giraffes, a business registered in India with its registered address
at Tiptur, Karnataka 572201 (“Mahalaxmi Silks”, “we”, “us”, “our”). We sell sarees
and related textile products to customers in India.

“You”, “your” or “Buyer” means any person who visits the Store or places an order
through it.

**2. Acceptance of These Terms**

By accessing the Store, creating an account, or placing an order, you confirm that
you have read, understood and agreed to be legally bound by:

these Terms and Conditions;

our Shipping Policy;

our Return and Refund Policy;

our Privacy Policy; and

our Data Deletion Policy.

Together, these are the “Policies”. Completing a purchase on the Store is treated
as your direct and express acceptance of these Terms and all the Policies. If you
do not agree, please do not place an order.

**3. Eligibility**

You must be at least 18 years old and capable of entering into a legally binding
contract under the Indian Contract Act, 1872 to place an order. If you are under
18, you may use the Store only with the involvement and consent of a parent or legal
guardian, who will be responsible for the order.

4. Buyer’s Responsibility to Read Before Ordering

It is the Buyer’s responsibility to carefully read all product details, descriptions,
images, fabric and material information, dimensions, colour information, care instructions,
pricing, and all Policies before placing an order.

By placing an order, you confirm that you have done so and that you are satisfied
with the product as described. We cannot accept returns, cancellations after dispatch,
or complaints arising from a failure to read information that was available on the
Store at the time of purchase.

If anything is unclear, contact us at care@mahalaxmisilks.com or on WhatsApp before
you order.

**5. Nature of Our Products**

Sarees, particularly silk, handloom, and hand-embellished sarees, are textile products
with natural characteristics. You acknowledge and accept that:

**Colour variation**: The colour you see on a screen may differ from the actual 
product due to your display settings, lighting and photography. Slight shade differences
are not a defect.

Handcrafted irregularities: Slight variations in weave, pattern placement, zari/
thread work, texture, border alignment, and small knots or slubs are natural features
of handloom and handcrafted textiles and are not defects.

**Measurements**: Saree and blouse piece dimensions may vary slightly from those
stated.

**Finishing**: Unless the product description states otherwise, sarees are sold 
without fall, pico, stitching, or blouse tailoring.

Care: Products must be cared for as per the care instructions provided. We are not
responsible for damage caused by improper washing, storage, or use.

**6. Pricing and Payment**

All prices are in Indian Rupees (INR) and are inclusive of applicable taxes unless
stated otherwise.

We may change prices, offers and product availability at any time without notice.
The price applicable to your order is the price shown at the time you place it.

Payments are processed through third-party payment gateways. We do not store your
card, UPI PIN, net banking or other sensitive payment credentials. Your use of a
payment method is also subject to the gateway’s and your bank’s terms.

If a payment is debited but your order is not confirmed due to a technical issue,
the amount will be refunded to the original payment method as per the timelines 
of the gateway and your bank.

In the event of a pricing or listing error, we reserve the right to cancel the affected
order and issue a full refund.

**7. Order Acceptance and Cancellation by Us**

An order confirmation message does not guarantee acceptance. We may decline or cancel
an order in cases including: stock unavailability, pricing or product information
errors, suspected fraud or unauthorised transactions, incomplete or incorrect address
details, or inability to deliver to your location. If we cancel a paid order, you
will receive a full refund.

**8. Shipping and Delivery**

Shipping is free on all orders. Delivery timelines, processing times and delivery
conditions are set out in our Shipping Policy, which forms part of these Terms.

**9. Returns, Refunds and Exchanges**

Returns are accepted only for damaged products, and only if reported within 5 days
of delivery, in accordance with our Return and Refund Policy.

No exchanges are offered under any circumstances.

No shipping charges are payable by you for a return that is approved for a damaged
product.

Products that are not damaged are not eligible for return or refund, including for
reasons such as change of mind, colour or shade preference, or dissatisfaction with
a feature that was described on the Store.

**10. Customer Support**

You can reach us at:

Email: care@mahalaxmisilks.com

WhatsApp: 7411721208, available Monday to Saturday, 9:00 AM to 6:00 PM IST (closed
on Sundays and on public holidays notified on the Store)

Messages received outside these hours will be responded to on the next working day.

**11. Intellectual Property**

All content on the Store, including the Mahalaxmi Silks name, logo, product photographs,
designs, text, graphics and layout, is owned by or licensed to Marketing Giraffes
and is protected by applicable intellectual property laws. You may not copy, reproduce,
modify, distribute, scrape, or use any content for commercial purposes without our
prior written permission.

**12. Acceptable Use**

You agree not to: use the Store for any unlawful purpose; provide false or misleading
information; attempt to gain unauthorised access to the Store, its servers, or other
users’ data; introduce malware or interfere with the Store’s operation; use bots
or automated tools to scrape or place orders; or place fraudulent orders or fraudulent
claims. We may suspend or terminate access and cancel orders in case of breach.

**13. Privacy and Data**

Your personal data is handled as described in our Privacy Policy. By placing an 
order, you consent to the collection, use and sharing of your data as described 
in that policy, including sharing with service providers, and with AI and marketing
service providers. You may request deletion of your data as described in our Data
Deletion Policy.

14. Disclaimer of Warranties

The Store and its content are provided on an “as is” and “as available” basis. To
the maximum extent permitted by law, we make no warranty that the Store will be 
uninterrupted, error-free or free of harmful components, and we disclaim all implied
warranties not expressly stated in these Terms.

**15. Limitation of Liability**

To the maximum extent permitted by law, our total liability to you for any claim
arising out of or relating to your use of the Store or any order shall not exceed
the amount paid by you for the specific order giving rise to the claim. We are not
liable for any indirect, incidental, special or consequential loss, including loss
of profit, data or goodwill. Nothing in these Terms excludes or limits any liability
or any right you have that cannot be excluded or limited under applicable law, including
the Consumer Protection Act, 2019.

**16. Indemnity**

You agree to indemnify and hold harmless Marketing Giraffes, its partners, employees
and service providers from any claim, loss, or expense (including reasonable legal
fees) arising from your breach of these Terms or your misuse of the Store.

**17. Force Majeure**

We are not liable for any delay or failure to perform our obligations caused by 
events beyond our reasonable control, including natural disasters, floods, pandemics,
strikes, government restrictions, courier or logistics disruption, internet or payment
network failures, or acts of war or terrorism.

**18. Third-Party Links and Services**

The Store may contain links to third-party websites or use third-party services (
such as payment gateways and courier partners). We do not control and are not responsible
for their content, policies or practices.

**19. Governing Law and Jurisdiction**

These Terms are governed by the laws of India. Subject to any rights you have under
consumer protection law, the courts at Tiptur, Karnataka 572201, India shall have
exclusive jurisdiction over any dispute arising from these Terms or your use of 
the Store. We encourage you to contact us first at care@mahalaxmisilks.com so we
can try to resolve any concern amicably.

**20. Changes to These Terms**

We may update these Terms and the Policies from time to time. The version published
on the Store at the time you place your order applies to that order. Continued use
of the Store after changes are published constitutes acceptance of the updated Terms.

**21. Severability and Entire Agreement**

If any provision of these Terms is held invalid or unenforceable, the remaining 
provisions continue in full effect. These Terms and the Policies form the entire
agreement between you and us regarding the Store.

**22. Grievance Officer and Contact**

In accordance with the Information Technology Act, 2000 and the Consumer Protection(
E-Commerce) Rules, 2020, the Grievance Officer is:

Name: Sumit

Email: care@mahalaxmisilks.com

Response time: We acknowledge complaints within 48 hours and aim to resolve them
within one month of receipt.

Legal entity: Marketing Giraffes | Brand: Mahalaxmi Silks

Address: 2691/18 Pump house Road near Old
SRV College Govinpura Tiptur Tumakuru 
Karnataka 572201