Terms and Condition

Terms and Conditions

Mahalaxmi Silks (operated by Marketing Giraffes)

Effective date: 28 October 2026

Website: mahalaxmisilks.com

Contact: care@mahalaxmisilks.com

1. Who We Are

This website and online store, Mahalaxmi Silks (the “Store”), is owned and operated by Marketing Giraffes, a business registered in India with its registered address at Tiptur, Karnataka 572201 (“Mahalaxmi Silks”, “we”, “us”, “our”). We sell sarees and related textile products to customers in India.

“You”, “your” or “Buyer” means any person who visits the Store or places an order through it.

2. Acceptance of These Terms

By accessing the Store, creating an account, or placing an order, you confirm that you have read, understood and agreed to be legally bound by:

these Terms and Conditions;

our Shipping Policy;

our Return and Refund Policy;

our Privacy Policy; and

our Data Deletion Policy.

Together, these are the “Policies”. Completing a purchase on the Store is treated as your direct and express acceptance of these Terms and all the Policies. If you do not agree, please do not place an order.

3. Eligibility

You must be at least 18 years old and capable of entering into a legally binding contract under the Indian Contract Act, 1872 to place an order. If you are under 18, you may use the Store only with the involvement and consent of a parent or legal guardian, who will be responsible for the order.

4. Buyer’s Responsibility to Read Before Ordering

It is the Buyer’s responsibility to carefully read all product details, descriptions, images, fabric and material information, dimensions, colour information, care instructions, pricing, and all Policies before placing an order.

By placing an order, you confirm that you have done so and that you are satisfied with the product as described. We cannot accept returns, cancellations after dispatch, or complaints arising from a failure to read information that was available on the Store at the time of purchase.

If anything is unclear, contact us at care@mahalaxmisilks.com or on WhatsApp before you order.

5. Nature of Our Products

Sarees, particularly silk, handloom, and hand-embellished sarees, are textile products with natural characteristics. You acknowledge and accept that:

Colour variation: The colour you see on a screen may differ from the actual product due to your display settings, lighting and photography. Slight shade differences are not a defect.

Handcrafted irregularities: Slight variations in weave, pattern placement, zari/thread work, texture, border alignment, and small knots or slubs are natural features of handloom and handcrafted textiles and are not defects.

Measurements: Saree and blouse piece dimensions may vary slightly from those stated.

Finishing: Unless the product description states otherwise, sarees are sold without fall, pico, stitching, or blouse tailoring.

Care: Products must be cared for as per the care instructions provided. We are not responsible for damage caused by improper washing, storage, or use.

6. Pricing and Payment

All prices are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

We may change prices, offers and product availability at any time without notice. The price applicable to your order is the price shown at the time you place it.

Payments are processed through third-party payment gateways. We do not store your card, UPI PIN, net banking or other sensitive payment credentials. Your use of a payment method is also subject to the gateway’s and your bank’s terms.

If a payment is debited but your order is not confirmed due to a technical issue, the amount will be refunded to the original payment method as per the timelines of the gateway and your bank.

In the event of a pricing or listing error, we reserve the right to cancel the affected order and issue a full refund.

7. Order Acceptance and Cancellation by Us

An order confirmation message does not guarantee acceptance. We may decline or cancel an order in cases including: stock unavailability, pricing or product information errors, suspected fraud or unauthorised transactions, incomplete or incorrect address details, or inability to deliver to your location. If we cancel a paid order, you will receive a full refund.

8. Shipping and Delivery

Shipping is free on all orders. Delivery timelines, processing times and delivery conditions are set out in our Shipping Policy, which forms part of these Terms.

9. Returns, Refunds and Exchanges

Returns are accepted only for damaged products, and only if reported within 5 days of delivery, in accordance with our Return and Refund Policy.

No exchanges are offered under any circumstances.

No shipping charges are payable by you for a return that is approved for a damaged product.

Products that are not damaged are not eligible for return or refund, including for reasons such as change of mind, colour or shade preference, or dissatisfaction with a feature that was described on the Store.

10. Customer Support

You can reach us at:

Email: care@mahalaxmisilks.com

WhatsApp: 7411721208, available Monday to Saturday, 9:00 AM to 6:00 PM IST (closed on Sundays and on public holidays notified on the Store)

Messages received outside these hours will be responded to on the next working day.

11. Intellectual Property

All content on the Store, including the Mahalaxmi Silks name, logo, product photographs, designs, text, graphics and layout, is owned by or licensed to Marketing Giraffes and is protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, scrape, or use any content for commercial purposes without our prior written permission.

12. Acceptable Use

You agree not to: use the Store for any unlawful purpose; provide false or misleading information; attempt to gain unauthorised access to the Store, its servers, or other users’ data; introduce malware or interfere with the Store’s operation; use bots or automated tools to scrape or place orders; or place fraudulent orders or fraudulent claims. We may suspend or terminate access and cancel orders in case of breach.

13. Privacy and Data

Your personal data is handled as described in our Privacy Policy. By placing an order, you consent to the collection, use and sharing of your data as described in that policy, including sharing with service providers, and with AI and marketing service providers. You may request deletion of your data as described in our Data Deletion Policy.

14. Disclaimer of Warranties

The Store and its content are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we make no warranty that the Store will be uninterrupted, error-free or free of harmful components, and we disclaim all implied warranties not expressly stated in these Terms.

15. Limitation of Liability

To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to your use of the Store or any order shall not exceed the amount paid by you for the specific order giving rise to the claim. We are not liable for any indirect, incidental, special or consequential loss, including loss of profit, data or goodwill. Nothing in these Terms excludes or limits any liability or any right you have that cannot be excluded or limited under applicable law, including the Consumer Protection Act, 2019.

16. Indemnity

You agree to indemnify and hold harmless Marketing Giraffes, its partners, employees and service providers from any claim, loss, or expense (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Store.

17. Force Majeure

We are not liable for any delay or failure to perform our obligations caused by events beyond our reasonable control, including natural disasters, floods, pandemics, strikes, government restrictions, courier or logistics disruption, internet or payment network failures, or acts of war or terrorism.

18. Third-Party Links and Services

The Store may contain links to third-party websites or use third-party services (such as payment gateways and courier partners). We do not control and are not responsible for their content, policies or practices.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to any rights you have under consumer protection law, the courts at Tiptur, Karnataka 572201, India shall have exclusive jurisdiction over any dispute arising from these Terms or your use of the Store. We encourage you to contact us first at care@mahalaxmisilks.com so we can try to resolve any concern amicably.

20. Changes to These Terms

We may update these Terms and the Policies from time to time. The version published on the Store at the time you place your order applies to that order. Continued use of the Store after changes are published constitutes acceptance of the updated Terms.

21. Severability and Entire Agreement

If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full effect. These Terms and the Policies form the entire agreement between you and us regarding the Store.

22. Grievance Officer and Contact

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the Grievance Officer is:

Name: Sumit

Email: care@mahalaxmisilks.com

Response time: We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.

Legal entity: Marketing Giraffes | Brand: Mahalaxmi Silks

Address: 2691/18 Pump house Road near Old
SRV College Govinpura Tiptur Tumakuru Karnataka 572201